Top 100 Desktop Support Engineer Interview Questions Blog

Top 100 Desktop Support Engineer Interview Questions Blog

Here are some examples that will help you sort out suitable candidates from great ones. The answer to this technical question is to check the basic cable connections. The connections that lead from speakers to power must be checked. Finally, the device drivers can be checked out and also the volume control must be checked. Finally, the device drivers can check out and also the volume control must check.

How to prepare for support engineer interview?

  1. Why did you want to work in technical support?
  2. What systems do you use to diagnose software and hardware errors?
  3. How do you manage your workload for the day?
  4. How would you maintain strong customer relations even when you disagree with the client's methods?

Permissions are used to assign network resources such as printer, file, folders, etc. In Safe Mode, only the essential and primary functions are loaded upon startup. Safe Mode is used when the computer user finds any problem that restricts Microsoft Windows from operating normally while the Normal Mode is the default mode to enter in a system. A default gateway is a routing device that is used to send the unaddressed traffic to the local area sub-net. It is used when you want to reach a computer that is on another network. The scope is a field that contains an IP address like gateway IP, subnet mask, DNS server IP.

What do you know about our organization?

Visiting the client’s place or establishing a remote connection. Describe the responsibilities of your current position and your most important qualifications. OUs , domains, sites, and other Active Directory containers are allocated policies. Organizations often develop policies and apply them to their resources and objects.

This also mentions other systems that you have worked and have experience with. The IT officer first needs to check if the computer takes a long time to start. The next step would be to check if the computer is slow with just one application or completely.

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It is located in the root directory of the primary hard disk drive partition. DNS translates domain names to IP addresses so that browsers can load internet and network resources for end users. A lot of help desk support requires remote access to the user’s device.

help desk support engineer interview questions and answers

Please use the latest version of Google Chrome or Mozilla Firefox in order to take an interview. Please upgrade your membership using the Pricing page to practice for this position. The My Interview Practice simulator uses video to record your interview, so you feel pressure while practicing, and can see exactly how you came help desk engineer across after you’re done. You can even share your recorded responses with anyone to get valuable feedback. RAS and VPN Servers are two different remote connection methods. RAS is an industry-standard remote connection method that is meant for small networks, while VPN is designed for medium and large-sized networks.

Technical Writing for Success

We do not claim our questions will be asked in any interview you may have. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. You must create your own answers, and be prepared for any interview question in any interview. It contains several services that run on Windows Server and manage permissions and access to networked resources. It is also used to create admin users, connect to external devices such as printers, scanners, etc. An Operating System is an interface between a computer user and the computer hardware.